Frequently Asked Questions
You have questions? We have you covered.
Below you’ll find the answers to the questions we get asked most. We’ll continue to update this page as new questions come up.
What is the average turnaround time for a website?
We quote each website independently based on it’s needs, however, as a rule of thumb, we typically state that a website can take anywhere from 3-5 weeks from start to finish. The reason we give such a gap is because we truly seek input from our customers every step of the way.
If you love everything we’re doing the process can move along pretty quickly. If we have to redesign and tweak things, it could take a little longer. Generally speaking, our projects take 3 – 5 weeks.
Who actually owns my website content once it's done?
You do. Any content you write for your website is yours 100% (unless you stole it from someone else and put it on your website I guess?)
What happens if I change my mind?
Hey, life happens. Since we’re assuming all of the risk by building a website and delivering it before payment is completed we handle cancellation a few different ways depending on where we are in the project. We’d be sad to see you go, but:
If you cancel BEFORE your initial payments are complete
If you decide an awesome new website isn’t right for your business before the primary payments on your plan are complete and you cancel with us, we’ll stop work on the project and stop any future payments and we can go our separate ways. We’ll keep whatever money has already been paid to us to compensate us for the time already spent on the project. We’re also going to keep the website files. To be blunt, we can’t give you an entire website after 1 payment if we finish the project in 4 weeks. We will, however, still give you a high-five and wish you all the best.
If you cancel AFTER the website launches
If you’ve completed the primary payments on your chosen plan and you choose to cancel with us then we’ll stop any future payments for the hosting and we can go our separate ways. You’ll take your website files with you and we’ll give you a high five and wish you all the best.
I live in another state, can I still work with you?
Absolutely! We actually have clients in 10 different states here in the US and even a few abroad. A large number of our customers we’ve never met in person.
While we love to sit down and grab coffee with our customers when it’s possible, it’s definitely not necessary for us to be able to help you create an awesome presence online for your brand.
Do I have access to my website files?
Once payments have completed on the website you will have full, 24/7 unrestricted access to your website files.
Whether it’s because you prefer to download and backup your website on your own in addition to our monthly backups or you just want to peek in on the files from time to time, you’re free to do it.
What does "website hosting" cover?
Website hosting refers to the actual server space on the internet where your website files live and is necessary for your website to be viewable by people on the internet.
When we host a website, we make sure the website has the disk space and bandwidth it needs to stay online. We also monitor security and make sure the servers are regularly updated so you don’t have to worry about those things.
How do hosting payments work?
For website hosting, we prefer to set our customers up a monthly auto-bill with no long term contract. This means you can cancel anytime without any sort of penalty.
If you ever feel you’re not getting your money’s worth with our hosting service, you have the option to leave – this ensures we’re earning your business each and every month.
Will my website be on the first page of Google?
Not right away but you can get there if you actively manage your website and write good, unique content. There is no “magic bullet” of code that can get your website to the top of Google and anyone who says that there is, is either scamming you or doing things Google frowns on and will likely get you black-balled from Google results.
That being said, there are a number of things you can do with your website and some SEO (search engine optimization) “best practices” you can follow to get into Google’s good graces. Regularly updating your website or blog with good, unique, quality content that your users find value in is a great start. Focus on visitor intent on your website and you’ll be heading in the right direction.
Do you do SEO (Search Engine Optimization)?
We build all of our websites with both search engines and users in mind, meaning we make sure we’re using proper code to help search engines better understand whats happening on your pages and we’re deliberate when creating page titles and crafting your website’s URL structure. However, we design with the user experience in mind.
We want your website to rank well but if you have a million visitors and none of them complete the goals you want them to complete on your website ( for example, fill out your contact or quote request forms, subscribe to your email list, purchase your product, etc. ) then it doesn’t really matter what your traffic looks like.
For existing websites, we offer our SEO Audit where we’ll analyze your website and provide a detailed SEO report that includes suggestions, information and current “best practices” related to the most common areas of SEO where websites can stumble.
If you’re truly interested in SEO, here’s a tip: focus on providing true value to your visitors over worrying about your keywords.